- Health insurance
- Paid time off
- Training & development
- Maintain accurate AR aging reports and ensure all balances are current and properly categorized.
- Post payments, reconcile customer accounts, and verify invoice accuracy.
- Track missing paperwork, incomplete billing packets, and job‑status dependencies that affect invoicing.
- Coordinate with internal teams (Coordinators, Estimators, Project Managers) to resolve billing discrepancies.
- Prepare weekly AR summaries, cash‑flow projections, and status updates for leadership.
- Conduct proactive outreach (phone, email) to customers with overdue balances.
- Document all communication in a consistent, timestamped format.
- Secure payment commitments and follow up until resolution.
- Identify accounts requiring escalation (legal, lien, small claims, or executive review).
- Maintain a professional, firm, and customer‑service‑oriented approach during all interactions.
- Ensure all AR and collections actions are logged in the company’s systems.
- Maintain audit‑ready records for every account, including communication history and supporting documents.
- Follow company policies for credit holds, payment plans, and escalation thresholds.
- Support month‑end close with reconciliations and AR reporting.
- 2+ years experience in Accounts Receivable, Collections, or related finance roles.
- Strong communication skills—clear, concise, and professional.
- High attention to detail with the ability to manage multiple accounts simultaneously.
- Proficiency with Excel and AR systems (ERP, CRM, or industry‑specific platforms).
- Ability to remain calm, assertive, and solutions‑focused with customers.
- Strong follow‑through and ownership of tasks from start to finish.
- Experience in restoration, construction, insurance billing, or service‑based industries.
- Familiarity with lien rights, payment schedules, and insurance carrier billing processes.
- Ability to read job files and understand job‑status dependencies that affect invoicing.
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Water Mitigation Technicians, Restoration Coordinators, Restoration Project Managers, Restoration Business Development Reps, Restoration Estimators, Reconstruction Technicians, Restoration Technicians, Restoration Operations Managers, Restoration Crew Leads, Contents Managers, Contents Technicians, Fire Restoration Technicians, Restoration Production Managers, Carpet Cleaning Technicians, Duct Cleaning Technicians
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ServiceMaster Restore USA