Central Estimating Coordinator (CEC)

• Receive, review, and process new job assignments from multiple sources, including carriers, TPAs, referral partners, and customers.
  
  
• Create and maintain accurate project files in RMS, the company’s system of record.
  
  
• Verify all required information is collected before projects move through the workflow.
  
  
• Identify insurance carrier, TPA, and program-specific requirements.
  
  

• Provide timely and professional communication with customers.
  
  
• Coordinate inspections and appointments with decision-makers.
  
  
• Confirm site access requirements, scheduling details, and special instructions.
  
  
• Maintain accurate communication records and updates.
  
  

• Maintain organized and complete project documentation.
  
  
• Upload and manage required documents, photos, forms, authorizations, and correspondence.
  
  
• Ensure job files meet company, carrier, and program requirements.
  
  
• Maintain accurate notes and audit-ready records throughout the project lifecycle.
  
  

• Review files to confirm they are complete and ready for estimating.
  
  
• Coordinate workflow between Project Managers and Estimators.
  
  
• Track estimate status, supplements, revisions, approvals, and updates.
  
  
• Identify delays or missing information and escalate when needed.
  
  

• Monitor project progress from assignment through completion.
  
  
• Help identify workflow bottlenecks and support operational efficiency.
  
  
• Track key milestones, documentation status, approvals, and communication updates.
  
  

• Highly organized with strong attention to detail.
  
  
• Able to manage multiple priorities in a fast-paced environment.
  
  
• Comfortable communicating with customers, team members, and external partners.
  
  
• Proactive and able to identify missing information or potential delays.
  
  
• Reliable, accountable, and committed to accurate documentation.
  
  
• A strong team player who enjoys supporting operations.
  
  

• Previous experience in administrative coordination in the restoration industry, project coordination, insurance, restoration, construction, estimating support, or a related field preferred.
  
  
• Strong computer skills and ability to learn job management systems.
  
  
• Excellent written and verbal communication skills.
  
  
• Ability to follow processes, meet deadlines, and maintain accuracy.
  
  
• Experience with RMS, restoration software, insurance programs, or TPA platforms is a plus.