Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Summary
The Restoration Supervisor is responsible for overseeing and executing restoration projects from start to finish, ensuring high-quality service delivery and customer satisfaction. As a front-line representative of the SERVPRO® brand, this role leads by example, directing field crews, managing project details, and maintaining a safe and professional jobsite. The Restoration Supervisor communicates clearly with customers and internal teams, performs technical work, trains and mentors technicians, and ensures documentation is complete and accurate. This position plays a critical role in upholding SERVPRO’s Here to Help® commitment.
Customer Relations & Quality Assurance
Customer Relations & Quality Assurance
- Serve as the primary on-site customer contact, maintaining a professional appearance and demeanor.
- Clearly explain the restoration process, inspection findings, and documentation to customers.
- Conduct quality control inspections; take corrective measures as necessary.
- Perform walk-throughs and obtain customer signatures on Certificates of Satisfaction.
- Ensure a positive customer experience and promote overall satisfaction.
Project Management & Job Execution
- Coordinate and perform production processes per work orders and schedules.
- Lead job site activities, including staging, demolition, extraction, drying, and cleaning.
- Perform initial inspections, determine scope of work, drying goals, and assess salvageability.
- Monitor drying conditions, adjust equipment, and document progress.
- Use equipment efficiently and ensure proper handling and protection of jobsite materials.
- Make decisions in the field to adjust project execution based on changing conditions.
Team Leadership & Crew Supervision
- Communicate clear expectations to production technicians and supervise daily activities.
- Direct crew setup, cleanup, and task delegation for each phase of work.
- Coach and train technicians on proper mitigation and remediation techniques.
- Identify skill gaps and provide feedback to management for technician development.
Safety & Compliance
- Identify jobsite hazards and implement safety controls for both occupants and workers.
- Ensure crew adherence to SERVPRO safety policies and applicable OSHA standards.
- Enforce use of proper PPE and safety procedures throughout the job cycle.
Documentation & Reporting
- Accurately document the scope of work, measurements, photos, and job diaries.
- Monitor and log drying progress using industry-standard tools and methods.
- Maintain detailed and compliant job files to support service delivery and billing.
Asset & Resource Management
- Manage labor and consumable usage efficiently to control project costs.
- Ensure equipment and tools are cleaned, maintained, and stored properly.
- Perform assigned vehicle and equipment maintenance on daily, weekly, and monthly schedules.
- Oversee facility and grounds maintenance tasks as assigned.
Other Duties
- Continue developing expertise in restoration procedures, tools, products, and standards.
- Communicate effectively with managers and office staff regarding project status and concerns.
- Perform other related tasks or duties as assigned by leadership.
Required Skills & Qualifications:
- High school diploma or GED required.
- Minimum of 1 year experience in restoration, cleaning, or construction required.
- Supervisory experience preferred.
- IICRC certification(s) preferred.
- Strong written and verbal communication skills.
Physical and Work Environment Requirements
- Regularly lift 50 pounds independently; occasionally up to 100 pounds with assistance.
- Stand, walk, climb ladders, and work overhead for extended periods.
- Work in confined spaces such as attics and crawlspaces.
- Perform repetitive motions such as pushing, pulling, lifting, and carrying.
- Tolerate exposure to noise, dust, chemicals, fumes, and varying environmental conditions.
- Wear a respirator when required.
Normal Working Hours, Additional Working Hours, and Travel Requirements
- Monday–Friday, 7:30 a.m.–5:00 p.m. with frequent overtime, nights, and weekends.
- Local travel required; occasional out-of-town travel may be necessary.
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time.
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