Commercial Sales & Client Services Representative
ServiceMaster Restore USA- Competitive salary
- Health insurance
- Opportunity for advancement
- Vision insurance
Location: Madison, WI
Job Type: Full-time
Compensation: $45,000 - $50,000 base salary + commissions
- B2B Business Development (50%): Prospect, cold-call, and network to find new commercial accounts. Conduct site walkthroughs, calculate profit margins, and present custom service proposals to close recurring monthly contracts.
- Client Services & Account Management (50%): Serve as the dedicated contact for existing commercial clients. Conduct routine quality-assurance walkthroughs, gather feedback, and proactively address any service issues.
- Contract Retention & Upselling: Maintain high client retention rates by building strong relationships with facility managers. Identify opportunities to upsell specialty services (e.g., floor waxing, carpet cleaning, window washing).
- Cross-Team Collaboration: Act as the liaison between the client and our cleaning operations team, ensuring client special requests or complaints are quickly resolved by staff on the ground.
- Experience: 2+ years of experience blending B2B sales with account management or client services (experience in janitorial, facility management, hospitality, or service industries is highly preferred).
- Language Skills: Bilingual (English / Spanish) is a strong plus to effectively communicate with diverse client stakeholders and bridge communication with on-site cleaning crews.
- Relationship Skills: High emotional intelligence with a proven track record of de-escalating client issues and building long-term loyalty.
- Sales Capabilities: Strong corporate presentation skills and the ability to comfortably talk numbers, contracts, and service scopes with executives.
- Organization: Highly organized with the ability to balance strict sales targets alongside daily client support tasks.
- Mobility: Valid driver’s license and a reliable vehicle for regular client site visits.
- Competitive base salary + commission
- Car allowance or mileage reimbursement program.
- Paid time off and comprehensive corporate benefits package.
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