Customer Service Representative

Description

Description

ARE YOU ENERGETIC, COMPASSIONATE, AND ABLE TO TAKE ON MULTIPLE RESPONSIBILITIES AT ONCE? Then you are AWESOME and just the kind of person we are looking for to join our team as a Customer Support Representative at Zerorez!

This position will be working in our Dallas Base

What we can offer you!

• Excellent pay: $20 per hour
• Health benefits with options for vision and dental plans
• Paid Time Off (PTO)
• Consistent and predictable schedule of 5 days a week including rotating Saturdays (9:30am - 6:00pm)
• A fun work culture and commitment to your success
• The opportunity to be part of a growing company with national and international locations

What are the duties of a Zerorez® Customer Service Representative?

• Communicate effectively with customers and fellow employees in the field using various methods of technology.
• Field inbound calls and emails, and text messages in order to book reservations, reschedules, customer concerns, and cancellations.
• Make outbound calls to customers to follow up with online inquiries, lost sales, and annual customer courtesy calls.
• Educate customers on products and processes.
• Sell appointments on the phone.
• Other administrative duties as assigned by the Business Manager

If you think you have what it takes to be a CSR with Zerorez®, we would love to have you post your resume! Zerorez is a great start to an awesome career. We can't be Successful without "U".

About Zerorez®:

Zerorez® is the revolutionary carpet cleaning services franchise that is changing the way homeowners and property managers think about clean carpets. Unlike traditional carpet cleaning companies that use a method of hot water extraction using soaps and detergents and harsh chemicals that get left behind in the carpet fibers, Zerorez® uses our patented Powered Water® which is a water based, non-toxic cleaning agent that leaves no soil-attracting residue behind. Our Powered Water® is able to remove embedded dirt, reduce dry time, and makes spots much less likely to reappear.

We understand the true nature of a raving fan and strive to make each appointment an experience that is unsurpassed in the service industry. Is customer service dead? You may call us old fashioned, but we believe customers deserve to be treated like family. From the rock stars that answer the phone to the team at your doorstep, we all share the same passion to make our customers happy. Our guarantee is much more than a service warranty; it is our commitment to WOW customers.

Zerorez® is an Equal Employment Opportunity employer. Individuals seeking employment at Zerorez® are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Zerorez, Inc. participates in E-Verify to confirm the employment eligibility of all newly hired employees.

Applicants have rights under applicable federal employment laws. Information about these rights is available at the links below:

• E-Verify Participation & Right to Work

https://www.e-verify.gov/employers/employer-resources

• Family and Medical Leave Act (FMLA)

https://www.dol.gov/agencies/whd/posters/fmla

• Equal Employment Opportunity (EEO)

https://www.eeoc.gov/poster

• Employee Polygraph Protection Act (EPPA)

https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act

Requirements

What qualities must I possess to join Zerorez® as a Customer Support Representative?

• Upbeat, friendly personality.
• Strong phone and verbal communication skills.
• Strong written communication skills
• Previous experience in a customer support role.
• Ability to multitask and handle high-stress situations
• Ability to handle a multi-line phone system with previous call center experience preferred.
• Ability to sit for long durations.
• Ability to adapt to changes quickly.
• Familiarity with Microsoft Office Products and Google Products such as Chrome, Gmail, and Drive familiarity.
• Familiarity with the area and ability to route based on most efficient and time-saving methods.
• Sales experience (preferred)
• Must have reliable transportation to arrive to work
• Must be flexible - schedule will vary based on business needs. Some Saturday work required. We are closed on Sunday.