At Stellar Brands, we believe that small business is the heart of the American Dream. We give passionate people opportunities for their hard work to pay off, so they can build a future for themselves, their family, and their community.
As Franchise Administrator, you will be integral in helping the team bring the company’s strategic goals and objectives to life. Headquartered in Dallas, you will partner with key teams to drive results, meet commitments, and achieve company goals.
Qualifications
· Self-starter who doesn’t hesitate to jump in and get things done
· Team player who is approachable and articulate, with excellent oral and written communication skills
· High attention to detail, with the ability to multitask and prioritize work to meet deadlines
· Strong organizational, planning, and time management skills
· Calm under pressure, ability to solve problems with a smile and can-do attitude
· Team player who builds strong and productive relationships inside and outside the company
Responsibilities
- Support to the VP of Franchise Development and the franchise sales team. This includes the planning and execution of Discovery Days, territory checks, transfer and resale communication, broker network management, legal document management, KPI tracking and reporting.
- Onboard new franchisees. Main point of contact to new franchisees, guiding them through the onboarding process that includes managing an onboarding check-list, setting up marketing, ensure all training requirements are met, answering questions, solving problems and provide a final sign-off once all pre-opening requirements have been completed.
- Administrator of key communication technologies. Upload documents, email, and/or text communication to franchisees as directed through designated technology platforms (IFX/franchise portal, email platform, text platform). Monitor any virtual help desks, inbound phone calls, and ensure timely responses and issue resolution.
- Provide meeting planning support for field, training, or office events. This includes partnering with the meeting planner for location identification, meeting budgeting, registration, guest management, catering, agenda preparation, meeting preparation, meeting notes, post meeting surveys, reporting.
- Track and ensure local franchisee insurance compliance through collection and monitoring of insurance certificates, storing certificates in the proper technology, reaching out to franchisees to resolve any issues of non-compliance.
- Manage the home office space in such a way that makes it a great place to work and visit. This includes greeting guests, providing oversight of office and kitchen supplies, general organization, cleaning schedule, repair or construction projects, equipment maintenance, mail, and delivery handling. Answer phones and accept deliveries.
- Assist Vendor Manager in the development and maintenance of the preferred Vendor Network. This includes maintaining a current list of preferred vendors, support providing marketing support, agreement coordination, and reporting.
- Provide administrative support as needed which could include travel planning, KPI reporting, meeting minutes, document filing and storage, any correspondence as needed.
- Additional projects as provided by VP of Franchise Development
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