PLEASE READ ENTIRE AD. MUST BE FROM NORCROSS/PEACHTREE CORNERS AREA!!
Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is GREAT on the phone, who can prioritize and multi-task. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then YOU may be perfect for this opportunity! As a valued SERVPRO Franchise employee, you will receive the opportunity to learn and grow.
PRIMARY ROLES AND RESPONSIBILITIES:
1. Answer Phones; receive and enter lead calls and job referrals
2. Dispatch job and follow-up
3. General administration
4. Create preliminary estimate
5. Scheduling appointments for Project Manager
6. Sending contracts and change orders to client on construction side.
7. Mitigation Side: Xactanalysis uploads and communication
8. Monitor and ensure client requirements are followed
9. Review and validate initial field documentation
10. Daily job file coordination to include monitoring status, audit and work-in-progress
11. Prepare job file reports
12. Complete and review job file documentation for final upload and the audit process
13. Small office so assist other departments, as needed
4. Create preliminary estimate
5. Scheduling appointments for Project Manager
6. Sending contracts and change orders to client on construction side.
7. Mitigation Side: Xactanalysis uploads and communication
8. Monitor and ensure client requirements are followed
9. Review and validate initial field documentation
10. Daily job file coordination to include monitoring status, audit and work-in-progress
11. Prepare job file reports
12. Complete and review job file documentation for final upload and the audit process
13. Small office so assist other departments, as needed
POSITION REQUIREMENTS
- Entry level position – previous receptionist/customer service experience preferred
- Experience in service industry environment a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated
- Ability to multi-task and prioritize
- Capability to work in a fast-paced environment
- Competent typing skills
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate and proprietary software
- High school diploma or equivalent
- Ability to successfully complete a background check and drug test subject to applicable law
**Mitigation and Reconstruction roles available**
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Pay Rate
Competitive pay based on experience.
Servpro of Norcross & Duluth is an EOE M/F/D/V employer
Each SERVPRO® Franchise is Independently Owned and Operated
HOURS
- 40 hours/week
- Monday thru Friday, 8 am-5 pm
- Flexibility to work overtime when required
BENEFITS
- 401(k)
Prefer a candidate from the NORCROSS/PEACHTREE CORNERS AREA/SURROUNDING AREAS
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
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