$70k–$90k/yrFull-TimeProfit SharingHealth InsuranceDental & VisionPTO / Paid Time Off
Benefits:
- Health insurance
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Dental insurance
Position Summary / Purpose
The Emergency Services Manager is expected to create high levels of customer satisfaction by exceeding customer expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our cleaning and water/fire/mold/trauma mitigation services. Works with a skilled group of project leads, technicians and administrative staff to ensure documentation, billing and standards are maintained.
The Emergency Services Manager is expected to create high levels of customer satisfaction by exceeding customer expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our cleaning and water/fire/mold/trauma mitigation services. Works with a skilled group of project leads, technicians and administrative staff to ensure documentation, billing and standards are maintained.
Exceed established standards of production performance through continuous process improvement and training and development of production staff.
Principle Duties and Responsibilities
- Exceed Water/Fire/Mold/Contents division targets for quality ratings and customer satisfaction
- Write job estimates in Xactimate, Symbility, or Company T&M Pricing Sheet
- Maintain sufficient production capacity through staffing, equipping and supplying the service divisions
- Coordinate / Assist Project Leads with scheduling of technicians, laborers and subcontractors
- Schedule jobs and maintain project efficiency to achieve profit margins
- Maintain timely and accurate flow of production reporting from technicians to administration.
- Develop and effectively conduct technician training programs in order to meet division goals for quality, profitability and customer satisfaction
- Perform production work as needed
- Perform minor repairs on equipment and vehicles
- Maintain adequate inventory of cleaning supplies
- Assist in interviewing, hiring, training and discharging Service Technicians
- Monitor production efficiencies and payroll
Additional Duties and Responsibilities
- Attend and assist in conducting company meetings
- Communicate with customers and conduct in-home inspections as needed
- Participate in community organizations
- Attend trade seminars and workshops
Decision Rights and Authority
- Schedule vehicle and equipment maintenance within established budget
- Schedule service vehicles and technicians
- Provide input to and assist in development of strategic goals
Working Relationships and Scope
- Works with Estimator to review and oversee job estimates and project documentation standards are met.
- Works with Operations Manager in hiring and discharge of production division personnel
Performance Competencies
- Oral Communication – the individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small and large group situations. Adaptable and able to think on his/her feet.
- Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
- Team Building – Achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive production staff balancing short-term and long-term needs Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed or denied.
- Planning & Organizing – Understands the short-term priorities for the Operations Department and fit with the other departments. Coordinates plans with other managers.
- Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Technology – the individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed, effectively uses communication devices and technology to collect, review and forward field activity reporting.
Qualifications - Knowledge, Skills and Abilities
- Education and Experience
High School or GED plus five (5) to ten (10) years of experience in cleaning / restoration industry or Associates (2-year) degree in business-related field and a minimum of four (4) years experience in cleaning / restoration industry. Team leader or supervisory responsibility experience preferred.
- Financial Reports and Budgeting
Basic understanding of financial reports: Profit & Loss, Balance Sheet and budgeting. Ability to review completed job costing, assess performance and identify areas for improvement.
- Technical skills
Advanced technical skills, experience and certification in the areas of service the company provides.
- Mathematical skills
Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
- Computer skills
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word, Outlook and Excel. Experience with Xactimate and DASH software is required. Experience in Symbility is preferred. Experience in MICA or Moisture Mapper required.
- Listening skills
Effective in receiving feedback and input from employees, probing for additional information or unspoken issues and providing timely response.
- Certificates, Licenses and Registrations
IICRC Certifications in WRT/FRST/ASD/AMRT/CDS desired.
Subrogation Certificate
Xactimate Level I or II desired.
Subrogation Certificate
Xactimate Level I or II desired.
NC Lead Paint Renovator. OSHA 10 Hr Construction Certification Desired.
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 40 pounds.
Working Conditions
- The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists.
- Noise level in the work environment is moderate to high
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