Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Reports To: Mitigation Manager and General Manager
Full-Time
Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description:
With a One Team mentality, you will perform services as assigned while following PuroClean® production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial job sites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service which sets them apart from our competitors in the industry.
Responsibilities:
- Effectively perform all aspects of the production processes
- Control and manage all mitigation and remediation projects assigned to you
- Motivate the tech team to meet project goals and adhere to their responsibilities
- Manage all aspects of a project to ensure that the projected timelines are met either through in-house technicians or the support of our subcontractors
- Oversee scheduling of jobs, resources, subcontractors, and crew with the Project Coordinator
- Prepare inspection forms and include detailed scope notes before leaving the job site so that our estimators may provide us with a proper estimate & scope of work
- Prepare and settle mitigation and remediation projects
- Act as an internal quality controller and complete all estimate reviews in a timely fashion so that estimates can be sent out as quickly as possible to the insurance company or homeowner
- Communicate customer concerns/complaints to Management
- Tell the customer how PuroClean can help them; sell the job by gaining customer and client confidence
- Be in contact with the insurance company or the adjuster during the ongoing claim if there is one submitted to ensure progress
- The final walk-through must be completed with a lead technician on all mitigation and remediation work to continue to ensure quality control
- Use the PuroClean of customer management database to complete all forms that pertain to the specific type of project we are working on
- Contact Project Coordinator to create a new assignment upon receiving a phone call about new work
- iGuide all promising job leads upon arrival to the job site
- Provide all necessary documentation for billing, including but not limited to:
- Work Authorization Forms, Photos, and Subcontractor invoices, Scope Notes, Dry Logs & Certificates of Completion
- Be able to analyze and formulate a scope of work, when walking a jobsite
- Oversee job costing, including supplies, employee hours, equipment, and subcontractors
- Negotiate with the customer and insurance company on job costing and scope of work
- Lead your on-call team during after-hours mitigation.
- Check in on jobsites daily
- Walkthrough jobsite with estimates to check for inaccuracies, complete estimate reviews and submit the changes needed to the estimate within a timely fashion (24-48 hours)
- Provide proper training to crew members, and job performance reviews
- Travel as needed
- Other tasks and/or duties asked by Management or Ownership
Benefits:
- Health insurance
Schedule:
- Monday to Friday
- On call
- Overtime
Ability to Commute:
- Troy, MI 48084 (Required)
Willingness to travel:
- 10% (Preferred)
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PuroClean