Job Responsibilities
- Inspects loss, prepares scope, and creates estimate for repairs
- Sells property restoration and repair services to residential and commercial clients affected by by fire, water, mold, and other types of property damage
- May perform monitoring on active residential and/or commercial jobs and communicates with customers.
- Maintains records of personnel and resources used on projects and communicates all billable events to clients, customers, and insurance adjusters.
- Responsible for creation of estimates in applicable software such as Xactimate and Symbility
- Coordinates with Project Manager/ Crew Chief/Lead Tech and other coworkers on scope of job
- Document / reviews loss and job progress with clear and descriptive job photos and uploads to the appropriate operating system/software
- Communicates conversations and key information on the job using the notes feature in required software
- Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
- Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
- May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
- High school graduate or equivalent, college degree preferred.
- Strong knowledge of insurance restoration and or construction industry
- Valid Driver's License and satisfactory driving record
- Ability to lift up to 70 lbs.
- Able to work independently or work with/lead a team
- Exhibit professionalism, maturity, and the willingness to serve the customer
- Experience managing teams of 2 or more
- Experience with entering data using a tablet or mobile phone
- Strong verbal and written and communication skills
- Strong problem solving and customer service skills
- Must be able to prioritize activities and meet deadlines
- Working on-call schedule is required
- Certifications preferred:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
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ServiceMaster Restore USA