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Restoration Project Coordinator

Royal Restoration Inc.

Lorton, VA·Posted 22d ago

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$52k–$63k/yrFull-TimeTraining ProvidedSign-On BonusProfit SharingHealth InsuranceDental & VisionPTO / Paid Time Off

Benefits:

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Profit sharing
Signing bonus
Training & development
Vision insurance

Job description:

Royal Restoration is a growing property damage restoration company specializing in emergency water mitigation, mold remediation, fire and smoke mitigation, contents services, and reconstruction.

We work closely with insurance carriers, third-party administrators (TPAs), property managers, and homeowners to deliver fast, compliant, and high-quality restoration services.

We are seeking an experienced Restoration Project Coordinator to coordinate projects across our Emergency Mitigation, Contents, and Reconstruction divisions. The ideal candidate will have strong restoration-industry experience, knowledge of insurance and TPA workflows, and the ability to manage multiple projects from intake through completion and invoicing.

Position Overview

The Restoration Project Coordinator is responsible for supporting and coordinating restoration projects throughout the entire job lifecycle.

This position handles emergency mitigation, mold remediation, fire and smoke mitigation, contents, and reconstruction projects. The coordinator will work closely with project managers, field teams, estimators, customers, adjusters, subcontractors, and TPA reviewers to keep projects organized, compliant, and moving forward.

This role is ideal for someone who understands restoration workflows, insurance documentation requirements, and the urgency of property damage claims.

Key Responsibilities

Coordinate water mitigation, mold remediation, fire and smoke mitigation, contents, and reconstruction projects
Manage new job intake, customer contact, work authorizations, contracts, and required insurance documentation
Coordinate emergency dispatches, inspections, crew schedules, equipment, subcontractors, and project milestones
Track projects from initial assignment through mitigation, contents handling, repairs, completion, and invoicing
Maintain compliance with TPA programs, including:
- Contractor Connection
- Alacrity
- Sedgwick
Perform, review, and maintain MICA moisture mapping and drying documentation
Upload and manage photographs, moisture readings, drying logs, reports, estimates, invoices, and completion documents
Communicate regularly with customers, adjusters, TPA reviewers, property managers, subcontractors, and internal team members
Assist project managers and estimators with estimates, supplements, change orders, approval requests, and documentation
Coordinate contents pack-outs, inventories, cleaning, storage, and pack-backs
Track reconstruction schedules, material selections, permits, subcontractors, inspections, and customer approvals
Ensure projects meet TPA KPIs, carrier requirements, internal deadlines, and documentation standards
Monitor job statuses and follow up on outstanding approvals, documents, payments, and customer decisions
Maintain accurate notes, task lists, project updates, and internal reports
Help prevent project delays, documentation deficiencies, billing issues, and payment denials
Support project managers, estimators, accounting staff, and field teams throughout the project lifecycle
Provide professional and timely communication to customers and insurance representatives

Required Qualifications

Experience coordinating restoration, construction, or insurance-related projects
Experience with emergency mitigation, contents, and/or reconstruction workflows
Hands-on experience with TPA programs is strongly preferred, including:
- Contractor Connection
- Alacrity
- Sedgwick
MICA moisture mapping software experience is strongly preferred
Understanding of water mitigation documentation, moisture mapping, drying standards, and job-site reporting
Understanding of reconstruction scheduling, change orders, material selections, and project documentation
Strong organizational and time-management skills
Excellent written and verbal communication skills
Ability to manage multiple active projects in a fast-paced environment
High attention to detail and strong follow-through
Ability to communicate professionally with customers, adjusters, reviewers, subcontractors, and field personnel
Comfortable using restoration estimating, documentation, and project-management software

Preferred Qualifications

Xactimate experience
Experience with Dash, MICA, XactAnalysis, or similar restoration software
Experience with large-loss or multi-unit restoration projects
Knowledge of insurance billing, invoicing, supplements, and payment processes
Experience coordinating contents pack-outs and pack-backs
Prior restoration, insurance, or construction office experience
Knowledge of TPA performance metrics, service-level requirements, and documentation standards

What We Offer

This position offers an engaging opportunity for a highly organized restoration professional who enjoys coordinating projects, solving problems, and helping customers recover from property damage.

The Restoration Project Coordinator plays an important role in ensuring that mitigation, contents, and reconstruction projects are completed efficiently, professionally, and in compliance with insurance and TPA requirements.

Job Type: Full-time

Benefits