Senior Restoration Construction Project Manager

• We service Hampton Roads, the Peninsula, and the area between Virginia and the Outer Banks of North Carolina. We have four physical locations including Chesapeake, Yorktown , Suffolk VA and Elizabeth City NC. 

• Lead large, complex restoration construction projects from start through completion, file closure, and collection.
• Serve as the primary point of contact for customers, insurance adjusters, and other project stakeholders; provide regular updates and set clear expectations.
• Develop and manage project budgets, schedules, estimates, supplements, and change orders to meet company profitability goals.
• Coordinate in-house teams, subcontractors, materials, permits, purchase orders, and work orders.
• Obtain required contracts, authorizations, approvals, and documentation at project milestones.
• Conduct site visits and quality checks to confirm work is progressing safely and meets project requirements.
• Maintain accurate project records, notes, photos, and status updates in required systems.
• Meet insurance carrier service agreement and documentation requirements, including responding to required notes and emails within established timeframes.
• Support and share project management best practices with the reconstruction team.
• Assist with customer issue resolution, collections, and operational improvements as needed.
  
  

• Approximately five years of experience managing restoration construction projects, or comparable experience leading complex construction projects.
• Demonstrated ability to manage larger losses, multiple trades, subcontractors, budgets, schedules, and customer expectations.
• Experience working with insurance carriers and service-level requirements.
• Strong communication, organization, problem-solving, and leadership skills.
• Ability to achieve consistently high customer service scores in both internal and TPA surveys. 
• Working knowledge of XactAnalysis, Restore 365, Docusketch, or similar restoration project platforms. Have a minimum Level 1 Xactimate certification. 
• Ability to review estimates, project costs, and documentation for accuracy as well as efficiently create and submit supplements via required estimating software. 
• Ability to Quality Control your own assigned projects.
• Valid driver’s license and acceptable driving record to company standards.
• Ability to pass a background check to company standards.