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Solutions Technician

Green Home Solutions of Clarksville

Clarksville, TN·Posted 22d ago

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~$35k–$44k/yrFull-TimeFlexible Schedule

Benefits:

Competitive salary
Flexible schedule
Training & development

Are you a self-starter who exceeds customer service expectations? We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable remediation technician, you will also apply your knowledge of science, mathematics, and technology to enhance client trust, build rapport, and drive yourself and your team to meet annual goals. If you want a career where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships.

Responsibilities

Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.
Manage all testing, remediation and services to ensure proper processes.
Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.
Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.
Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.
Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.
Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Qualifications & Skills

Technical degree or certification, or willingness to become certified in GHS offered courses
Awareness of health and safety issues
Ability to adapt to work schedules and flexible shifts
Excellent customer service, communication and self-management skills