Water Mitigation Technician

Provide Mitigation services for water damaged structures and/or contents as well as restoration services for mold contaminated structures and/or contents.  Provide assistance to customers and insurance representatives regarding technical questions. Maintain solid customer relationships by handling their projects, questions, and concerns with speed and professionalism.             

Essential Functions:

·         Represent the company professionally at all times                                            

·         Create lasting impressions with our clients and differentiates us from our competition                                                                  

·         Demonstrate company services knowledge                                                                   

·         Determine and execute proper mitigation and remediation procedures                    

·         Effectively communicate project expectations to team members and customers clearly and timely.                                                                        

·         Share your training, expertise, experience to consult with team members and help them develop.                                                                     

·         Ensure the compliance with OSHA guidelines as well as ServiceMaster safety standards.                                                                        

·         Ensure moisture readings are recorded correctly while utilizing the drying log platform (DryTrack/MICA).                                                                  

·         Utilize drying equipment according to company and industry standards                   

·         Perform demo services according to company procedures including maintaining a clean work site                                                                  

·         Identify and follow all company procedures regarding potential lead and asbestos containing materials                                                                    

·         Keep company vehicle and equipment clean and organized at all times                   

·         Identify and resolve client concerns promptly                                                                 

·         Assist other production departments when needed                                                      

·         Follow industry standards for assigned jobs                                                                   

·         Ensure customer’s satisfaction before leaving the jobsite                                            

·         Perform other duties as needed or assigned

                                                                        

** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skill, and Experience:

Minimum education (or substitute experience) required

·         Any combination of:

o   - High School Diploma or GED                                                                  

o   1+ years directly related experience.

Preserred education 

·         Associates Degree preferred or any combination in direct field  

Minimum experience required

·         Valid Driver License                                                            

·         Ability to Pass a Background Screening                                                             

·         Ability to Pass a Drug Screening