- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Answer customer calls.
- Open job files and monitor status.
- Ensure customer requirements are followed.
- Review and validate initial field documentation.
- Create preliminary estimates.
- Ensure that communications with the customer and internal team members are clear, detailed, and frequently updated.
- Prepare job file reports, perform job file backups, and complete the job file audit process.
- Complete and review job file documentation for final upload and audit process.
- Close out jobs.
- Make collection calls.
- Collaborate with Contents Department.
- Draft correspondence and create reports as needed.
- An absolutely strong work ethic, high energy, and drive to go the extra mile to achieve excellence.
- A low drama threshold. We are here to enjoy each other and our work, not create problems.
- That positive team attitude! We work hard, we have fun, and we have each other’s backs!
- The desire to learn, grow and develop your career
- Two or more years of administrative, organizational office-related experience.
- Experience in restoration, commercial cleaning, or moving, and/or property insurance is very helpful.
- Experience with writing estimates, job file processes, and quality assurance, a plus.
- Outstanding written and verbal communication skills, including proper pronunciation and grammar.
- Ability to maintain a consistently courteous and professional tone of voice.
- Ability to remain calm and professional during tense or stressful situations.
- Excellent organizational skills and strong attention to detail.
- Ability to work in a fast-paced, team-oriented office environment.
- Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
- Ability to learn new software, including Xactimate and other restoration proprietary software.
- Ability to complete an acceptable background check subject to applicable laws.
What we offer:
- A friendly and fast-paced work environment.
- A competitive salary.
- Medical, dental, and vision insurance.
- 401(k) plan with a generous employer match.
- Access to training for personal and professional development.
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