- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Create, maintain, and update job files from intake through completion
- Ensure all required documentation, photos, estimates, and forms are uploaded and accurate
- Coordinate communication between customers, insurance adjusters, subcontractors, and internal teams
- Monitor job progress and follow up on missing information or approvals
- Review job files for compliance with company and insurance standards
- Assist with scheduling, work authorizations, and invoicing support
- Enter and maintain data in company management software systems
- Track deadlines and ensure timely completion of administrative tasks
- Provide excellent customer service and respond professionally to inquiries
- Support office operations and additional administrative duties as assigned
- Estimate writing using Xactimate
- High school diploma or equivalent required
- Previous administrative, coordinator, or office support experience preferred
- Minimum of 1 year experience required in restoration, construction, insurance, or service industries is required
- Strong organizational and multitasking skills
- Excellent verbal and written communication abilities
- Proficiency with Microsoft Office Suite and data entry systems
- Ability to work independently and prioritize tasks effectively
- Strong attention to detail and problem-solving skills
- Knowledge of Xactimate, DASH, or restoration management software
- Familiarity with insurance claims processes
- Customer service experience in a high-volume environment
- Ability to handle confidential information professionally
- Primarily office-based work
- Ability to sit, type, and use office equipment for extended periods
- Occasional lifting of files or office supplies up to 20 pounds
Flexible work from home options available.
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