Job Summary
The manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service. The General Manager will be required to manage the franchise staff/crews and foster an environment where all employees practice accountability, reliability, and proactivity in their approach. Specifically, the incumbent will focus on service excellence as a priority with all existing clients, continuous growth in the acquisition of new client accounts and ongoing resources devoted to internal people development.
Responsibilities
- Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
- Establish and communicate clear standards of performance and budgets for each business unit and/or client account
- Effectively enforce project and performance standards to ensure high quality of customer satisfaction
- Supervise and manage project work to comply with assigned deadlines/schedules
- Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client’s wellbeing
- Conduct regular one-on-one meetings with managers to review key deliverables and actual performance relative to projected expectation
Qualifications
- 1-3 years restoration construction experience
- 1-3 years Project Management and Estimating experience
- Bachelor’s Degree in Construction Management, Construction Engineering, or related experience
- Experienced at reading, interpreting, and managing financial statements
- Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organization
- Demonstrated ability to solve problems and make prudent decisions
- Strong knowledge of MS Office, RMS, and Xactimate
- IICRC Certifications
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