Position Overview
- Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects
- Prospects and develops new sales leads in assigned verticals
- Create, manage, and maintain key relationships with insurance agents, adjusters’ other key relationships
- Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
- Prepares documents for job file reviews with current and prospective clients
- Documents and reports on key referral-source relationships weekly and monthly
- Participates in collections efforts with non-residential customers when necessary
- Resolves issues with customers
- High school graduate or equivalent; college degree preferred
- 1-2 years experience in the Disaster Restoration field; IICRC Certifications preferred
- 6-12 months of sales experience or prior sales training is highly desired, but not required
- Valid Driver's License and satisfactory driving record
- Good verbal and written and communication skills
- Good customer service skills
- Highly motivated, strong work ethic and enjoy the selling process
- Build rapport easily and establish trust, leading to lasting customer relationships
- Can effectively present information to customers one-on-one and in small groups
- Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
- Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events
- Some work required outside of traditional working hours to network and represent the company at business social events
- Skilled using social media and other web-based sales tools
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ServiceMaster Restore USA